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  • DOL Agency Help Desks
    Updated On: Apr 22, 2016

    The DOL has changed how members log into their government computers due to the recent data breachy. The following documents will assist you in logging-on.

    PIV Card Log-on FAQs

    DOL's implementation of a Personal Identity Verification (PIV) card log-on will enhance security, increase efficiency, and protect personal privacy by enabling strong-two factor authentication for the Department's network. The PIV card grants you physical access to Federal resources and when used in conjunction with your Personal Identification Number (PIN), grants you electronic access to DOL systems and applications. It is important, therefore, to ensure that you safeguard your PIV card and that you memorize your PIN.

    The attached document has full instructions on the PIV Card Log-on.

    For additional assistance contact your Enterprise Service Desk (see below).

    The Enterprise Service Desk (ESD) Initiative

    To help achieve a standardized support model throughout the Department, DOL is transitioning to a single, Enterprise Service Desk (ESD). Agencies will transition from their current Help Desks to the Enterprise Service Desk based on their existing IT service agreements and the status of their IT infrastructure integration into the Office of the Chief Information Officer (OCIO).

    As Agencies changeover to the ESD, the contact information below will be updated to reflect the new Enterprise Service Desk phone number and email address. For more information on the initiative and to find out when your Agency is transitioning, please visit the Enterprise Service Desk Initiative LaborNet page or contact ESDquestions@dol.gov.

    Agency

    Service Desk Contact Info

    Hours

    ARB, ASP, BRB, ECAB, ILAB, GOVBEN, OASAM, OCFO, OCIA, ODEP, OFCCP, OLMS, OMBUDSMAN, OPA, OSEC, OWCP, SOL, VETS, WB, WHD, ETA, JOB CORPS

    1-855-LABOR-IT (1-855-522-6748)
    EnterpriseServiceDesk@dol.gov

    24 hours per day /
    7 days per week

    OSHA

    (202) 693-2424
    OSHAHelpdesk@dol.gov

    7:30am – 7:00pm EST

    EBSA

    (202) 693-8600
    zzebsa-NO-Helpdesk@dol.gov

    7:00am – 6:00pm EST

    MSHA

    1-877-778-6055
    Desk.help@dol.gov

    6:00am – 5:00pm MST

    Agency

    Agency IT Help Desk Contact Info

    Hours

    BLS

    (202) 691-5950
    LANHELP@bls.gov

    7:00am – 7:00pm EST

    OALJ

    (202) 693-7400
    OALJ-Helpdesk@dol.gov

    6:00am – 5:00pm EST

    OIG

    (202) 693-7103

    7:00am – 5:30pm EST

    Last Updated: June 1, 2015


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  • National Council of Field Labor Locals

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